Won / Lost reasons on Dynamics CRM Opportunity

 1. Enable customization of the Opportunity Close form

https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enable-opportunity-close-customization

2. Add parent optionset field and child optionset field to Opportunity Close entity.

(To simplify demonstration, I didn't add option 3 and child option 4 and 5.)

Parent optionset

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Child optionset

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3. Import a PCF solution: Dependent Optionset PCF to system, it can help us to build dependent optionset.

https://github.com/AndrewButenko/DependentOptionset_PCF

As the tutorial said, we add the custom control to child optionset.

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Test

There isn't child option for Option 1:

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When we switch to Option 2, child options will display.

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Process in gif:

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It also works for Close as lost form.

Regards,

Tanesh Kumar

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